Four Channels · One Booking Engine

Patients don't book where you think they will.

Some patients want to book from your website. Some prefer to text. Some call and expect the phone to answer. Some notice the chat bubble and use it. Every channel is a real booking channel — and HHub is the only orthodontic tool built to accept a booking from any of them.

Website

Embedded booking widget on your practice site. Mobile-friendly, form auto-fills for returning patients, works with any web platform.

SMS

Patient texts "book" or replies to a message with a request. HHub handles the back-and-forth, confirms details, books the appointment.

AI Voice Agent

Missed call? The AI voice agent calls back, has a natural conversation, and books the appointment directly into your calendar.

Web Chat

Chat widget on your site handles the conversation — availability, appointment type, patient info — and books when the patient's ready.

Four channels. One booking engine underneath. Every appointment goes to the same place — your PMS.

The Problem · The Solution

Most booking tools solve one problem and create two more.

The tools your practice is being pitched today mostly automate one channel, ignore the rest, and hand you a form the front desk still has to re-key into the PMS. HHub was built the opposite way.

What's broken
How hhub fixes it
01

Booking only from your website

Most scheduling tools live inside a single "Book Now" button on your website. Patients who text, call after hours, or use the chat widget can't book — they hit a dead end and often walk to a competitor.

Omni-channel booking

Book from wherever the patient is

Website, SMS, AI voice callback, web chat — all four channels use the same booking engine. Whichever way a patient reaches out, they can book without ever having to switch to another channel.
02

Bookings sit in "pending" until front desk re-enters them

Most tools drop the booking into a queue. Front desk then manually re-keys every appointment into the PMS. Errors happen. Time gets lost. Patients get double-booked or forgotten.

Direct pms write-back

Appointments land in Ortho2 or Cloud 9 automatically

When a patient books, HHub writes the appointment directly to your PMS calendar via the official API. Front desk opens Ortho2 or Cloud 9 — the appointment is already there. No manual entry. No re-keying.
03

Generic forms that don't match your workflow

Most scheduling tools give you a fixed form: name, phone, email, appointment type. Your practice needs more (insurance? referring doctor? treatment interest?) — but self-serve form builders are clunky and rarely get set up.

Concierge form setup

Our team configures your form during onboarding

You tell us what your practice needs to capture — insurance carrier, referral source, whatever matters. Our team builds the form. You don't touch a form builder. Changes down the road? Send us a note.
04

One appointment type — take it or leave it

Some booking tools only handle "New Patient Consult." What about a records visit? A retainer check? A treatment coordinator meeting? Front desk still fields those calls manually.

Practice-configured appointment types

Define every appointment type your practice offers

New Patient Consult, Records, Adjustment, Retainer Check, Bond Day — configured per practice with the duration, provider, and availability rules that match your workflow. Patients pick from the types you've enabled.

A note on your PMS

Direct PMS write-back for Ortho2 and Cloud 9 today.

Practices on Ortho2 Edge or Cloud 9 Ortho get real-time appointment write-back — the booking lands directly in your PMS calendar the moment the patient confirms. Additional PMSs are actively on our roadmap. If you’re on a different system, ask us on a demo call — we’ll tell you honestly what today’s experience looks like and what’s coming.

How It Works

Four things the product does. All of them, honestly.

  • Omni-Channel Booking
  • PMS Write-Back
  • Concierge Form Setup
  • Appointment Types

One booking engine. Four ways in.

Website widget, SMS conversation, AI voice callback, web chat. Every channel books into the same engine, checks the same availability, follows the same rules. Patients don't have to switch channels to book. Practices don't have to worry about which channel a booking came from.
  • Embedded website widget — works with any web platform
  • SMS booking through the patient's existing text thread
  • AI voice agent handles missed-call recoveries and books live
  • Web chat widget completes bookings without leaving the chat
  • Same availability rules across every channel
  • Every booking tagged with source channel for reporting

Bookings land in your PMS. Automatically. Instantly.

For practices on Ortho2 Edge or Cloud 9 Ortho, HHub uses the official PMS API to write the appointment directly into your calendar the moment a patient confirms. Front desk opens the PMS — the appointment is already there. No queue, no manual entry, no re-keying.
  • Direct write to Ortho2 Edge via official API
  • Direct write to Cloud 9 Ortho via official API
  • Real-time — appointment visible in PMS in under a second
  • Confirmation SMS/email sent to patient automatically
  • Provider assignment respects your PMS scheduling rules
  • Practices on other PMSs get instant email/dashboard notification

Our team builds your form. You tell us what matters.

Every practice captures different information at booking. Insurance carrier. Referring doctor. Treatment interest. Language preference. Instead of handing you a clunky form builder and hoping you set it up, our team configures your form during onboarding — and updates it whenever you need to change something.
  • Standard demographic fields ship on day one
  • Add practice-specific fields — insurance, referral, etc.
  • Set which fields are required vs. optional
  • Our team configures during onboarding — no self-serve burden
  • Change requests handled by our team, usually same-week
  • Form updates roll out to all four channels instantly

Every appointment your practice offers — bookable.

Not every booking is a "New Patient Consult." Records visits, retainer checks, adjustments, treatment coordinator meetings — each has different durations, providers, and availability rules. HHub lets you define every appointment type your practice offers, and patients pick from the ones you've enabled.
  • Define appointment types unique to your practice
  • Set duration, provider, and availability rules per type
  • Enable or disable any type without touching code
  • Patients pick from the types you've made bookable
  • Different channels can offer different types (e.g., web = all, chat = new patient only)
  • Configured by our team during onboarding, tuned anytime
Omni-Channel Booking

One booking engine. Four ways in.

Website widget, SMS conversation, AI voice callback, web chat. Every channel books into the same engine, checks the same availability, follows the same rules. Patients don't have to switch channels to book. Practices don't have to worry about which channel a booking came from.
  • Embedded website widget — works with any web platform
  • SMS booking through the patient's existing text thread
  • AI voice agent handles missed-call recoveries and books live
  • Web chat widget completes bookings without leaving the chat
  • Same availability rules across every channel
  • Every booking tagged with source channel for reporting
PMS Write-Back

Bookings land in your PMS. Automatically. Instantly.

For practices on Ortho2 Edge or Cloud 9 Ortho, HHub uses the official PMS API to write the appointment directly into your calendar the moment a patient confirms. Front desk opens the PMS — the appointment is already there. No queue, no manual entry, no re-keying.
  • Direct write to Ortho2 Edge via official API
  • Direct write to Cloud 9 Ortho via official API
  • Real-time — appointment visible in PMS in under a second
  • Confirmation SMS/email sent to patient automatically
  • Provider assignment respects your PMS scheduling rules
  • Practices on other PMSs get instant email/dashboard notification
Concierge Form Setup

Our team builds your form. You tell us what matters.

Every practice captures different information at booking. Insurance carrier. Referring doctor. Treatment interest. Language preference. Instead of handing you a clunky form builder and hoping you set it up, our team configures your form during onboarding — and updates it whenever you need to change something.
  • Standard demographic fields ship on day one
  • Add practice-specific fields — insurance, referral, etc.
  • Set which fields are required vs. optional
  • Our team configures during onboarding — no self-serve burden
  • Change requests handled by our team, usually same-week
  • Form updates roll out to all four channels instantly
Appointment Types

Every appointment your practice offers — bookable.

Not every booking is a "New Patient Consult." Records visits, retainer checks, adjustments, treatment coordinator meetings — each has different durations, providers, and availability rules. HHub lets you define every appointment type your practice offers, and patients pick from the ones you've enabled.
  • Define appointment types unique to your practice
  • Set duration, provider, and availability rules per type
  • Enable or disable any type without touching code
  • Patients pick from the types you've made bookable
  • Different channels can offer different types (e.g., web = all, chat = new patient only)
  • Configured by our team during onboarding, tuned anytime

Better Together

Scheduling is one half. Here's what's on the other side.

Sister Feature - Same Module

Lead Management

Everyone who books an appointment is a lead first. HHub tracks the full patient journey — from first inquiry to booked appointment — so you can see what's converting, what's stalling, and where the missed opportunities are.

Explore Lead Management

AI Agent

The AI Voice Agent that books

The voice channel that answers missed calls and books appointments is powered by the AI Agent module. Same brain across missed-call recovery, web chat, and voice.

Explore AI Agent

Task Management

Every booking becomes a task

Bookings that need confirmation calls, pre-appointment paperwork, or provider prep get turned into assigned tasks with owners and deadlines — surfaced to the right team member automatically.

Explore Task Management

Dr. Nanna Ariaban

Polkadot Dental · Houmanity client since 2019

"Since day one, patients were able to find us on Google. To this day we're getting a 20:1 ROI from our website and branding."

20x

Increased our Business